Tampa School of Real Estate Policies

Last Updated: October 17, 2026

These policies and procedures are in place so that we may continue to offer an exceptional education experience to all students. Tampa School of Real Estate reserves the right to amend these policies at any time without notice. Please check this page for the most current version.

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Classroom Conduct & Zero Tolerance

All students are expected to not disrupt the learning environment of others. TSRE maintains a zero-tolerance policy for harassment, discrimination, or abusive behavior. This includes, but is not limited to, sexual harassment, hate speech, threats, or physical aggression towards instructors, staff, or fellow students. Any violation of this policy will result in immediate dismissal from the program with no refund of tuition or deposits. Your instructor may impose any additional rules necessary to maintain order and an effective learning environment.

Academic Integrity (Cheating)

TSRE maintains a zero-tolerance policy for academic dishonesty. Cheating, using unauthorized exam materials, plagiarism, or having another person complete coursework on your behalf results in immediate course failure and dismissal without a refund under TSRE policy. Complete your own work and follow your course's identity, attendance, and examination requirements. We document academic investigations and resulting actions in the student record.

Course safeguards: Rule 61J2-3.008 and Rule 61J2-3.020.

No Solicitation or Recruiting

FREC rules strictly prohibit the recruitment of students for employment or brokerage affiliation during instructional hours. To maintain a focused educational environment, solicitation is not permitted inside the classroom. However, TSRE hosts dedicated events, such as the Florida Real Estate Career Fair, to help students connect with brokers and explore career opportunities in a compliant setting.

Attendance Requirements

TSRE expects students to attend all scheduled instruction. Tell your instructor and the office promptly about missed time. Late arrivals and early departures count as missed instruction.

• Classroom pre-licensing: You may not miss more than eight classroom hours of instruction. A FREC classroom hour is 50 minutes of instruction; breaks and meals do not count. See Rule 61J2-3.008.
• Classroom post-licensing: You may not miss more than 10% of instruction. See Rule 61J2-3.020.
• Classroom continuing education: Attend at least 90% of each approved classroom hour. See Rule 61J2-3.009.

Shorter breaks do not reduce the required instruction. Complete, document, and obtain approval for any required makeup before taking the end-of-course exam. If eligibility cannot be restored within the approved course arrangement, the office will coordinate a later class or retake. Distance-learning attendance and completion requirements follow the approved course format.

Instructor & Schedule Changes

TSRE reserves the right to change instructors, class schedules, or physical locations as necessary due to illness, availability, or operational requirements. While we make every effort to notify students in advance, such changes do not constitute grounds for a full refund outside of the standard refund policy.

Class Cancellations (Low Enrollment)

TSRE reserves the right to cancel any scheduled live class due to low enrollment. In such cases, registered students will be notified at least 48 hours in advance and given the option to transfer to a future class, convert to a Live Online/On-Demand format, or receive a full refund. TSRE is not responsible for any travel or accommodation costs incurred by the student due to a cancellation.

Inclement Weather & Force Majeure

In the event of severe weather (e.g., hurricanes, tropical storms) or other acts of nature that render a physical location unsafe or unusable, TSRE reserves the right to cancel classes. In such cases, no refunds will be issued; however, students will be rescheduled to the next available class date or transferred to a Live Online format at no additional cost. We will communicate all closures via email and text message as soon as a decision is made.

Communication Policy

The primary method of communication for class updates, exam results, and administrative notices is email. It is the student's responsibility to ensure their email address on file is current and to regularly check their inbox (including Spam/Junk folders). TSRE is not responsible for academic consequences resulting from missed communications due to invalid contact information or email filters.

Course Expiration

Unless otherwise noted on the specific course description, all course registrations and access to online materials expire 1 year from the date of purchase.

• TSRE+ Subscribers: Access to courses included in the TSRE+ program remains active only as long as the monthly subscription is in good standing.

• Extensions: Course extensions may be purchased for a fee by contacting an advisor prior to expiration.

Special Accommodations (ADA)

TSRE is committed to helping every student succeed. If you have specific learning needs or disabilities, we recommend contacting our administration office prior to enrollment. We offer various course formats (such as self-paced vs. live instruction) and can help you select the one that best meets your needs. Additionally, we can provide guidance to help you understand the process for requesting accommodations for the State Exam, although please note that official accommodations are subject to approval by the state (DBPR) and Pearson Vue.

Promotions & Price Adjustments

Promotional prices and discounts are valid only for the duration of the promotion. Price adjustments for previously purchased courses are only permitted if the request is made within the 30-day refund window and meets the following criteria:

• Live Classes: The class must not have started yet, and seats must still be available at the promotional price.

• On-Demand Courses: To secure the lower price, the student must be un-enrolled and re-enrolled in the course. The active enrollment starts at 0%, and you must restart the course. The office will confirm this before processing the adjustment. TSRE retains historical coursework, attendance, exam attempts, and completion records. Re-enrollment does not reset regulatory exam-attempt limits or licensing deadlines.

Course Certificates

Sales associate and broker pre-licensing certificates are valid for state-exam purposes for two years after successful course completion. If your certificate expires before you pass the state exam, you must repeat the applicable pre-licensing course. Returning students may register at tampaschoolofrealestate.com using the same registered email and promo code ALUMNI for the return-student discount.

Post-licensing and continuing-education credit must meet your applicable renewal deadline. Keep course completion certificates for at least five years after completion, including after becoming licensed. Electronic certificates and electronic replacements are provided at no additional cost. Certificate validity and record retention are separate from the expiration of your TSRE registration or online access.

References: Rule 61J2-3.008 and Rule 61J2-3.015.

Shipping Policy

Shipping and handling fees are non-refundable. If a physical item is returned or a course is cancelled/refunded after materials have been shipped, the original cost of shipping will be deducted from the refund amount.

Cell Phones and Electronic Devices

During class time, all cell phones and electronic devices must be silenced. Repeat offenses not only disrupt the learning environment, but also may result in your removal from the class. These electronic devices may not be used for recording of class lectures, even if only for personal use.

Recording Devices

Recording devices of any kind are strictly prohibited. Please visit our exam prep page for tools available to help you study.

Smoking and E-Cigarettes

Smoking is prohibited inside all buildings and corridors. If a designated smoking area is not specified, please refrain from smoking within 25 feet of all entrances.

Parking

Parking will be designated by your instructor or administrative staff. Tampa School of Real Estate does not assume any responsibility for theft and students are to park at their own risk.

Classroom Etiquette

Please ensure you do not disrupt the learning environment during class time. Not only is this a detriment to your learning but also your fellow students. Please refrain from cross talk during class time and raise your hand whenever you have a question or something to add.

Outside of Curriculum

All courses offered at the Tampa School of Real Estate have a predetermined curriculum. To ensure all necessary topics are covered within the allotted time, anything that does not pertain to the class curriculum cannot be covered during class time. Your instructor may try to put your question into context of the curriculum, but due to time constraints may not answer questions outside of the curriculum. We welcome you to submit your extra curricular questions to be answered on our weekly live streams.

Legal and Accounting Advice

While many of the courses offered at the Tampa School of Real Estate cover various laws and rules, nothing taught during our courses is offered as legal or accounting advice. We strongly recommend consulting an attorney, accountant or the appropriate professional for professional advice.

Transfer Policy

Any transfers between classes must be approved by administration. A fee may be assessed for transfers that occur after a class has began.

Online to Classroom Any student who originally enrolled in an online course, may transfer their registration to a classroom course with no transfer fee imposed as long as the initial registration occurred within the last 30 days and the course has not yet been completed. Any difference in tuition must be paid prior to starting the new class. When transfers do occur, the initial registration date remains in effect to determine eligibility for retakes and any other policies.

Classroom to Online Prior to attending any part of a classroom course, a transfer to an online course may be granted with no additional transfer fee imposed. If a student has attended more than three hours of a classroom course, a fee may be imposed for transfer to the online course. When transfers do occur, the initial registration date remains in effect to determine eligibility for retakes and any other policies. If this is not the first transfer between classes, or registration was beyond 30 days, please contact an advisor to determine applicable transfer fees.

Retake Guarantee

TSRE offers a retake guarantee until the course registration expires. Exam waiting periods, attempt limits, and full-course retake requirements depend on the course and delivery format. See our End of Course Exam guide and contact TSRE to arrange the next eligible exam or class. Eligible retakes completed before registration expiration carry no additional retake fee.

Course Materials

Students will only be given one textbook. It is the students responsibility to bring the textbook to every class. Textbooks are updated regularly, should a student desire the latest version of the textbook, the student may purchase the textbook from the Tampa School of Real Estate bookstore. All digital materials have limited time to access based on the course type. Some materials such as PDF's may be able to be downloaded for offline access, however an internet connection is required to access most materials.

Technical Requirements for Online Courses

Students do not need a webcam or microphone for TSRE courses. You need a compatible device, a reliable internet connection, and speakers or headphones for lessons with sound. Test access before class or an exam. TSRE is not responsible for technical problems caused by your equipment or connection.

Use the requirements for your platform: TSRE Learn browser requirements, LEAPOnline browser requirements, or TSRE app requirements. Students in LIVE Online classes must participate and respond to attendance checks; being signed in alone does not establish attendance.

TSRE allows one active device session to protect individual course access. Close the course website or app on your previous device before switching. See the sign-in guide.

Course Audit

A student may request to audit any of the courses offered at the Tampa School of Real Estate. A course audit allows a student to complete a course without receiving credit for the course. Tuition for course audits is discounted from normal course tuition. If a student would like to receive credit for the course, any difference between the full tuition and discounted tuition must be paid. Please contact an advisor for audit pricing.

State Licensure Fees & Reporting

TSRE tuition covers course instruction and the school exam. It does not include DBPR application fees or Pearson VUE state-exam fees.

After DBPR approves your application and authorizes testing, follow that authorization to schedule your state exam. You may schedule before finishing pre-licensing, but must have a valid course completion certificate or accepted exemption/equivalency documentation when you take the exam. See the State Exam guide.

TSRE submits required post-licensing, continuing-education, and other reportable completion records to DBPR. A delay in displaying renewal hours is not a waiting period for scheduling a pre-licensing state exam. See the DBPR completion reporting guide.

Student Data & Legal Name

It is the student's responsibility to ensure that the name provided at registration matches their government-issued photo ID and their application with the DBPR exactly. TSRE reports course completions using the information provided by the student. We are not responsible for delays in licensure validation resulting from mismatched names or incorrect data.

Passing is Not Guaranteed

TSRE provides education and study tools to help students prepare, but does not guarantee a passing exam result. PassFirstTry.com describes a recommended study strategy. Refund eligibility follows the TSRE refund terms below. Exam failure alone does not create an additional refund entitlement. Our retake guarantee provides eligible retakes under the applicable course rules and registration period; it is not a promise that you will pass.

References: section 475.451(3), Florida Statutes, and Rule 61J2-17.013.

Refund of Course Deposit

Deposits for courses are non-refundable. Unused deposits can be applied to other courses, materials or study tools offered by the Tampa School of Real Estate for up to 1-Year after the class start date of the initial registration.

Refund of Course Tuition (Minus Deposit, Textbooks & Processing Fees)

The balance of any course tuition minus deposit, textbooks and processing fees is refundable if a written request is made within 30 days of the initial registration date and the student has not completed or attended more than the first unit of the course. Once the student has progressed beyond the first unit, the course tuition is no longer refundable. Eligible refund requests typically take 7-21 days for review and processing.

Refunds for Bundled Packages

If a refund is requested for a "Bundle" or "Package" purchase (e.g., Pre-Licensing + Post-Licensing), the refund amount is calculated by charging the full retail price for any courses/materials already used or attended, and refunding the remaining balance. The bundle discount is forfeited if the package is broken.

Refund of Textbooks & Digital Downloads

Physical textbooks are non-refundable once issued. Digital products (including PDF study guides, MP3 audio reviews, and practice exam simulations) are non-refundable once the file has been downloaded or the access code has been redeemed, as these materials cannot be returned.

Chargebacks and Disputed Payments

A chargeback or disputed payment places course access and TSRE validation of the related course completion and certificate on payment hold until the payment issue is resolved. TSRE keeps the records. The hold does not erase attendance, course progress history, exam results, completion dates, certificates, or required reporting history. It does not change a DBPR license status or extend course, exam, certificate, or renewal deadlines. Contact the office to resolve the payment issue and confirm release of the hold. A $47 reactivation fee applies when restoring access after the payment issue is resolved.

Payment holds do not remove required record-retention or reporting duties. References: section 475.451(8), Florida Statutes, section 455.2178(2), Florida Statutes, and Rule 61J2-3.015.

Payment Plans & Financing

Any third-party financing fees or terms, such as those from Shop Pay Installments, PayPal, or other lenders, are not managed by TSRE. These arrangements are subject entirely to the policies of those providers. If a refund is issued for a financed purchase, it will be returned to the lender, and the student remains responsible for any non-refundable interest or fees charged by the financing provider.

Late Fee

Any tuition payments that are made after the first day of class are subject to a $10.00 late fee.

Gift Cards

All gift card sales are final. Gift cards do not expire. Gift cards only redeemable for tampaschoolofrealestate.com purchases.